Storefront product listing page not rendering for users.

Incident Report for GIIFTXoxoday Application Status

Resolved

Timeline of diagnosis:

Initial suspicion was the application layer — product listing pods were checked first and found healthy.
Investigation moved to the database, where slow-running MySQL queries were identified as the bottleneck.
Those queries were killed manually, DB connections were freed, and the storefront recovered immediately.

Root cause: One or more long-running MySQL queries held database connections, exhausting the connection pool. The application pods were alive and healthy, but they couldn't complete DB calls to fetch product data — so the listing page appeared broken from the user's perspective.

Posted Apr 03, 2026 - 06:00 UTC