Partial System Outage

Uptime over the past 90 days. View historical uptime.
Empuls Operational
Empuls Web App Operational
Empuls Mobile App Operational
Msteams Operational
Empuls Stores Operational
Notifications Operational
Login Operational
Survey Operational
Reports Operational
HRMS integration Operational
Plum Operational
Plum Giift Operational
Plum Accounts Operational
Perks and Benefits Operational
Plum Stores Operational
Mastercard Mauritius Operational
Sriram mobile app Operational
Empuls INDIA Operational
Empuls India Web App Operational
Empuls India Accounts Operational
Empuls India Login Operational
Empuls UAE Major Outage
Empuls UAE Web App Major Outage
Empuls UAE Accounts Operational
Empuls UAE Login Operational
Loyalife EU Operational
Loyalife EU Web Operational
Loyalife EU API Operational
Worldia-xoxoday-eu Operational
Empuls empuls.io Operational
Empuls-empuls-io-web Operational
Empuls Accounts empuls io Operational
Empuls KSA Operational
Empuls KSA Web App Operational
Empuls KSA Accounts Operational
Empuls KSA Login Operational
Compass Operational
Compass Web Operational
Loyalife INDIA Major Outage
Loyalife INDIA Web Major Outage
Loyalife INDIA API Operational
Channel Partner Major Outage
channel-partner-app-com Major Outage
AAT-xoxoday-com Major Outage
Walk-with-the-Game Major Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 23, 2026

Outage affecting Plum logins, Plum Pro API orders and GV link redemptions
Resolved - Between 05:26 and 06:01 IST on 23 October 2026, most Plum requests failed. Users could not log in, the storefront and checkout were unavailable, Plum Pro API orders failed, and GV link redemptions could not be completed.

Cause: following the earlier performance degradation (02:07–05:26 IST), the overloaded caching component that our authentication service depends on became unresponsive.

Resolution: our engineering team traced the load to an internal background process, stopped it, cleaned up the affected component and restored the authentication service. Services recovered at 06:01 IST, and all systems have operated normally since 06:05 IST. We are monitoring closely.

What you should do: some orders and API requests submitted between 02:07 and 06:01 IST may have failed or timed out. Plum Pro API clients should retry orders that failed during that window. Orders that completed successfully are not affected. If you see a discrepancy, contact your account manager or Plum support with your order reference.

Next steps: we are tightening safeguards so background jobs cannot overload shared infrastructure, and adding earlier alerting on this component. We apologise for the disruption.
Oct 23, 00:31 UTC

Oct 22, 2026

Slow performance and intermittent failures on Plum logins, orders and GV links
Resolved - Between 02:07 and 05:26 IST on 23 October 2026, Plum experienced degraded performance. Pages loaded slowly, and logins, storefront browsing and checkout, and Plum Pro API requests intermittently timed out or failed. Some Plum Pro API orders and storefront orders submitted in this window did not complete, and GV link redemptions saw reduced success.

The cause was a sudden spike in load on a core caching component that our authentication service depends on. This degradation was followed by a full outage from 05:26 IST, covered in a separate update.
Oct 22, 23:56 UTC

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage