Partial Degradation: UPI Payout Redemption

Incident Report for GIIFTXoxoday Application Status

Resolved

Between August 22 and August 24, 2026, some users experienced failures when attempting to redeem reward points via UPI payout on the Plum storefront, receiving an error during the redemption process. Other redemption options (vouchers, gift cards, points-based redemptions) were not affected.

This was caused by an internal infrastructure/deployment issue following a scheduled maintenance window, which impacted the service responsible for validating UPI payout requests.

The issue has been identified and fully resolved. UPI payout redemptions are now processing normally. We apologize for the inconvenience this may have caused.

Posted Aug 24, 2026 - 10:45 UTC

This incident affected: Plum (Plum Stores).