{
  "page": {
    "id": "2256zh18s952",
    "name": "GIIFTXoxoday Application Status",
    "url": "https://status.xoxoday.com"
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  "status": {
    "indicator": "major",
    "description": "Partial System Outage"
  },
  "components": [{"status":"operational","name":"Empuls","created_at":"2022-06-27T09:09:23.997Z","updated_at":"2025-03-27T05:55:58.493Z","position":3,"description":null,"showcase":false,"start_date":null,"id":"ln9b1ryrhk9f","group_id":null,"page_id":"2256zh18s952","components":["2f37g0bs1b5r","qqbgxlq6lfhd","wj2m5b9xqs60","53szm4tm5562","qc127rgmx22g","yl72y5wxsvkx","2sf5frw2bvxr","wr2rv0k02hzh","421tlbxt3sxd"]},{"status":"operational","name":"Plum","created_at":"2024-04-05T05:06:04.762Z","updated_at":"2025-03-27T05:56:20.687Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"l2ttrwtmwhq5","group_id":null,"page_id":"2256zh18s952","components":["k0094101jkzl","32c7p0jx40jd","lzw4m77vwzjs","tnzj73lc7qb3","hpr389mdv3pt","fvq3pvf5v6t1"]},{"status":"operational","name":"Empuls INDIA","created_at":"2024-12-06T11:38:48.329Z","updated_at":"2025-03-27T05:56:36.498Z","position":5,"description":null,"showcase":false,"start_date":null,"id":"2v3y8x9yplmz","group_id":null,"page_id":"2256zh18s952","components":["5xvk5ttty48k","3njxjvzv8zqs","c5q0jy8k0v9p"]},{"status":"major_outage","name":"Empuls UAE","created_at":"2024-12-06T11:49:26.956Z","updated_at":"2025-03-27T05:56:55.081Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"s1ht267xqpb5","group_id":null,"page_id":"2256zh18s952","components":["zg88cb21v53b","lbdrntnr8qc5","y3p31td120p5"]},{"status":"operational","name":"Loyalife EU","created_at":"2025-03-27T07:01:55.544Z","updated_at":"2025-03-27T07:01:55.544Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"cxd4qqn9lcsy","group_id":null,"page_id":"2256zh18s952","components":["1n7v6ds3dmvv","lyhsxq2h34rb","20lcs0y3y26r"]},{"status":"operational","name":"Empuls empuls.io","created_at":"2025-06-20T05:23:04.476Z","updated_at":"2025-06-20T05:23:04.476Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"p10kh62nx0zt","group_id":null,"page_id":"2256zh18s952","components":["s8fv3xbj3dbv","5w49k1vlv069"]},{"status":"operational","name":"Empuls KSA","created_at":"2026-01-11T02:05:35.268Z","updated_at":"2026-01-11T02:05:35.268Z","position":9,"description":null,"showcase":false,"start_date":null,"id":"djlb3g1sp4gg","group_id":null,"page_id":"2256zh18s952","components":["g42kh31y6gk9","8mh4ym1ff8rm","gx0v811dnb20"]},{"status":"operational","name":"Compass","created_at":"2026-01-11T02:08:04.257Z","updated_at":"2026-01-11T02:08:04.257Z","position":10,"description":null,"showcase":false,"start_date":null,"id":"rdw2lqql3my4","group_id":null,"page_id":"2256zh18s952","components":["f79qnty09xmn"]},{"status":"operational","name":"Loyalife INDIA","created_at":"2026-03-06T09:33:43.820Z","updated_at":"2026-03-06T09:33:43.820Z","position":11,"description":null,"showcase":false,"start_date":null,"id":"h98pjxr8z9g6","group_id":null,"page_id":"2256zh18s952","components":["84hhxv7q8rbj","gcbwq5vq1c2l"]},{"status":"major_outage","name":"Channel Partner","created_at":"2026-03-23T10:04:57.876Z","updated_at":"2026-03-23T10:04:57.876Z","position":12,"description":null,"showcase":false,"start_date":null,"id":"v6zxgdj0z50n","group_id":null,"page_id":"2256zh18s952","components":["w446q6tg5drs","ljslqw6bgdqm","6bwvgyc5zsg0"]}],
  "incidents": [{"name":"Partial degradation - Plum Pro API placeOrder","status":"resolved","created_at":"2026-09-18T07:50:52.568Z","updated_at":"2026-09-18T12:03:25.784Z","monitoring_at":null,"resolved_at":"2026-09-18T07:50:52.628Z","impact":"minor","shortlink":"https://stspg.io/9nxm7tcnwn52","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-18T07:50:52.557Z","reminder_intervals":null,"id":"f7h09n7kt0lg","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"Between approximately 10:30 AM IST and 1:10 PM IST today, some placeOrder calls made via the Plum Pro API failed with an internal validation error. All other Plum flows, storefronts, and clients were unaffected. The issue has been identified and resolved as of 1:10 PM IST.","created_at":"2026-09-18T07:50:52.628Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T07:50:52.628Z","display_at":"2026-09-18T07:50:52.628Z","deliver_notifications":true,"tweet_id":null,"id":"1t5j5kddqrr0","incident_id":"f7h09n7kt0lg","custom_tweet":null,"affected_components":null}],"postmortem_body":"Root cause: an issue introduced by a code merge during a recent deployment.\n\nWe are strengthening our release process with a dedicated code freeze and DB simulation window ahead of future releases. We also plan to use AI to assist in identifying possible issues in upcoming releases before they reach production.","postmortem_body_last_updated_at":"2026-09-18T12:03:25.780Z","postmortem_ignored":false,"postmortem_published_at":"2026-09-18T07:52:52.968Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Plum","created_at":"2024-04-05T05:06:04.762Z","updated_at":"2025-03-27T05:56:20.687Z","position":4,"description":null,"showcase":false,"start_date":null,"id":"l2ttrwtmwhq5","page_id":"2256zh18s952","group_id":null,"components":["k0094101jkzl","32c7p0jx40jd","lzw4m77vwzjs","tnzj73lc7qb3","hpr389mdv3pt","fvq3pvf5v6t1"]}]},{"name":"Order Processing Failure for multiple vendors","status":"resolved","created_at":"2026-09-04T08:30:00.000Z","updated_at":"2026-09-07T07:11:49.983Z","monitoring_at":null,"resolved_at":"2026-09-04T08:30:00.000Z","impact":"critical","shortlink":"https://stspg.io/dsl0vz153jgb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-04T08:30:00.000Z","reminder_intervals":null,"id":"p1gr8zj064lz","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"multiple vendor facing issue with order processing due to wrong vendor config got updated config and resolved.","created_at":"2026-09-04T12:22:19.301Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-07T07:11:49.898Z","display_at":"2026-09-04T08:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"kg196001jmlb","incident_id":"p1gr8zj064lz","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delay in link processing","status":"resolved","created_at":"2026-09-02T08:30:10.478Z","updated_at":"2026-09-03T08:20:51.654Z","monitoring_at":null,"resolved_at":"2026-09-02T14:45:56.000Z","impact":"minor","shortlink":"https://stspg.io/b4lxdn8gym22","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-02T12:45:10.000Z","reminder_intervals":null,"id":"65g22s2ntymy","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-09-03T08:15:56.198Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T08:20:51.598Z","display_at":"2026-09-02T14:45:56.000Z","deliver_notifications":true,"tweet_id":null,"id":"d90tt48z56yk","incident_id":"65g22s2ntymy","custom_tweet":null,"affected_components":[{"code":"tnzj73lc7qb3","name":"Plum - Plum Stores","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-02T08:30:10.566Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T08:14:16.832Z","display_at":"2026-09-02T12:45:10.000Z","deliver_notifications":true,"tweet_id":null,"id":"759hdb434vvc","incident_id":"65g22s2ntymy","custom_tweet":null,"affected_components":[{"code":"tnzj73lc7qb3","name":"Plum - Plum Stores","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Plum Stores","created_at":"2024-05-21T09:44:38.588Z","updated_at":"2026-09-03T08:15:56.164Z","position":7,"description":"Plum Stores frontend","showcase":true,"start_date":"2024-05-21T00:00:00.000Z","id":"tnzj73lc7qb3","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"}]},{"name":"Order Processing Intermitently not working","status":"resolved","created_at":"2026-09-01T04:45:00.000Z","updated_at":"2026-09-01T13:09:51.299Z","monitoring_at":null,"resolved_at":"2026-09-01T06:45:00.000Z","impact":"major","shortlink":"https://stspg.io/ppcr5nltb3y2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-01T04:45:00.000Z","reminder_intervals":null,"id":"plqzhc3s0z94","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"The intermittent order processing issue has been resolved. The root cause was an accumulation of MySQL connections that had not been released, which was affecting order processing reliability. We have released the affected connections and confirmed order processing is operating normally.","created_at":"2026-09-01T11:15:47.395Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-01T13:09:51.284Z","display_at":"2026-09-01T06:45:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"rw6vm9l3gt0t","incident_id":"plqzhc3s0z94","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Maintenance","status":"completed","created_at":"2026-08-30T00:55:00.256Z","updated_at":"2026-08-30T05:12:44.913Z","monitoring_at":null,"resolved_at":"2026-08-30T02:47:07.189Z","impact":"maintenance","shortlink":"https://stspg.io/p0t7n3b0kzff","scheduled_for":"2026-08-30T00:47:00.000Z","scheduled_until":"2026-08-30T02:47:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-30T00:55:00.236Z","reminder_intervals":null,"id":"44tv45f3mw6v","page_id":"2256zh18s952","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed. All services restored after successful upgrade.","created_at":"2026-08-30T05:12:44.909Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T05:12:44.909Z","display_at":"2026-08-30T05:12:44.909Z","deliver_notifications":false,"tweet_id":null,"id":"5rsrfqyjgdmq","incident_id":"44tv45f3mw6v","custom_tweet":null,"affected_components":[{"code":"lzw4m77vwzjs","name":"Plum - Perks and Benefits","old_status":"under_maintenance","new_status":"operational"},{"code":"tnzj73lc7qb3","name":"Plum - Plum Stores","old_status":"under_maintenance","new_status":"operational"},{"code":"hpr389mdv3pt","name":"Plum - Mastercard Mauritius","old_status":"under_maintenance","new_status":"operational"},{"code":"fvq3pvf5v6t1","name":"Plum - Sriram mobile app","old_status":"under_maintenance","new_status":"operational"}]},{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-30T02:47:07.189Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T02:47:07.189Z","display_at":"2026-08-30T02:47:07.189Z","deliver_notifications":true,"tweet_id":null,"id":"y3l753rl1lgv","incident_id":"44tv45f3mw6v","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Database upgrade, storefront, order API, down. Scheduled maintenance. Entire plum is down, empuls only stores, but plum full.","created_at":"2026-08-30T00:55:00.443Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-30T00:55:00.443Z","display_at":"2026-08-30T00:55:00.443Z","deliver_notifications":false,"tweet_id":null,"id":"w62vg8tpnm2r","incident_id":"44tv45f3mw6v","custom_tweet":null,"affected_components":[{"code":"53szm4tm5562","name":"Empuls - Empuls Stores","old_status":"major_outage","new_status":"under_maintenance"},{"code":"k0094101jkzl","name":"Plum - Plum Giift","old_status":"major_outage","new_status":"under_maintenance"},{"code":"32c7p0jx40jd","name":"Plum - Plum Accounts","old_status":"major_outage","new_status":"under_maintenance"},{"code":"lzw4m77vwzjs","name":"Plum - Perks and Benefits","old_status":"operational","new_status":"under_maintenance"},{"code":"tnzj73lc7qb3","name":"Plum - Plum Stores","old_status":"operational","new_status":"under_maintenance"},{"code":"hpr389mdv3pt","name":"Plum - Mastercard Mauritius","old_status":"operational","new_status":"under_maintenance"},{"code":"fvq3pvf5v6t1","name":"Plum - Sriram mobile app","old_status":"operational","new_status":"under_maintenance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Plum Giift","created_at":"2024-04-05T07:27:19.945Z","updated_at":"2026-09-03T00:03:23.681Z","position":2,"description":null,"showcase":true,"start_date":"2024-04-05T00:00:00.000Z","id":"k0094101jkzl","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"},{"status":"operational","name":"Plum Accounts","created_at":"2024-04-05T07:30:46.726Z","updated_at":"2026-08-30T05:10:50.000Z","position":3,"description":null,"showcase":true,"start_date":"2024-04-05T00:00:00.000Z","id":"32c7p0jx40jd","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"},{"status":"operational","name":"Empuls Stores","created_at":"2024-04-05T06:54:48.451Z","updated_at":"2026-08-30T05:11:27.000Z","position":6,"description":null,"showcase":true,"start_date":"2024-04-05T00:00:00.000Z","id":"53szm4tm5562","page_id":"2256zh18s952","group_id":"ln9b1ryrhk9f"},{"status":"operational","name":"Perks and Benefits","created_at":"2024-05-08T06:05:30.361Z","updated_at":"2026-08-30T05:12:44.819Z","position":6,"description":null,"showcase":true,"start_date":"2024-05-08T00:00:00.000Z","id":"lzw4m77vwzjs","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"},{"status":"operational","name":"Plum Stores","created_at":"2024-05-21T09:44:38.588Z","updated_at":"2026-09-03T08:15:56.164Z","position":7,"description":"Plum Stores frontend","showcase":true,"start_date":"2024-05-21T00:00:00.000Z","id":"tnzj73lc7qb3","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"},{"status":"operational","name":"Mastercard Mauritius","created_at":"2025-12-04T14:46:54.680Z","updated_at":"2026-09-23T00:59:09.000Z","position":8,"description":null,"showcase":true,"start_date":"2025-12-04T00:00:00.000Z","id":"hpr389mdv3pt","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"},{"status":"operational","name":"Sriram mobile app","created_at":"2026-03-13T10:19:02.692Z","updated_at":"2026-08-30T05:12:44.872Z","position":9,"description":null,"showcase":true,"start_date":"2026-03-13T00:00:00.000Z","id":"fvq3pvf5v6t1","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"}]},{"name":"Redis upgrade on empuls UAE","status":"completed","created_at":"2026-08-29T00:39:37.171Z","updated_at":"2026-08-29T01:00:13.421Z","monitoring_at":null,"resolved_at":"2026-08-29T01:00:13.337Z","impact":"maintenance","shortlink":"https://stspg.io/c5p0gqb83j7z","scheduled_for":"2026-08-29T00:45:00.000Z","scheduled_until":"2026-08-29T01:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-29T00:39:37.151Z","reminder_intervals":null,"id":"57khh6kxmk2z","page_id":"2256zh18s952","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-29T01:00:13.337Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T01:00:13.337Z","display_at":"2026-08-29T01:00:13.337Z","deliver_notifications":false,"tweet_id":null,"id":"dt7s60kdbv9l","incident_id":"57khh6kxmk2z","custom_tweet":null,"affected_components":[{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"under_maintenance","new_status":"operational"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"under_maintenance","new_status":"operational"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-29T00:45:08.031Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T00:45:08.031Z","display_at":"2026-08-29T00:45:08.031Z","deliver_notifications":false,"tweet_id":null,"id":"s6jkb981n0v6","incident_id":"57khh6kxmk2z","custom_tweet":null,"affected_components":[{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"major_outage","new_status":"under_maintenance"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"operational","new_status":"under_maintenance"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Affected services: Empuls — caching and session layer\nWe will be performing a planned upgrade of our Redis server to improve performance, stability, and security.\n\nImpact during the window:\nBrief service unavailability or slower response times\nUsers may be logged out and need to sign in again\nAPI requests during the window may fail or time out","created_at":"2026-08-29T00:39:37.318Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-29T00:39:37.318Z","display_at":"2026-08-29T00:39:37.318Z","deliver_notifications":false,"tweet_id":null,"id":"2dz5s8bttzmw","incident_id":"57khh6kxmk2z","custom_tweet":null,"affected_components":[{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"major_outage","new_status":"major_outage"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"major_outage","new_status":"operational"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"major_outage","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"major_outage","name":"Empuls UAE Web App","created_at":"2024-12-06T11:49:26.974Z","updated_at":"2026-10-01T10:20:53.000Z","position":1,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"zg88cb21v53b","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"},{"status":"operational","name":"Empuls UAE Accounts","created_at":"2024-12-06T11:51:16.425Z","updated_at":"2026-09-14T08:07:09.000Z","position":2,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"lbdrntnr8qc5","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"},{"status":"operational","name":"Empuls UAE Login","created_at":"2024-12-06T11:51:52.508Z","updated_at":"2026-09-02T06:10:15.000Z","position":3,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"y3p31td120p5","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"}]},{"name":"Partial Degradation: UPI Payout Redemption","status":"resolved","created_at":"2026-08-24T10:45:18.724Z","updated_at":"2026-08-24T10:45:18.784Z","monitoring_at":null,"resolved_at":"2026-08-24T10:45:18.775Z","impact":"minor","shortlink":"https://stspg.io/ptv8vrz9fmwg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-24T10:45:18.718Z","reminder_intervals":null,"id":"nf81rtnnsg5n","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"Between August 22 and August 24, 2026, some users experienced failures when attempting to redeem reward points via UPI payout on the Plum storefront, receiving an error during the redemption process. Other redemption options (vouchers, gift cards, points-based redemptions) were not affected.\n\nThis was caused by an internal infrastructure/deployment issue following a scheduled maintenance window, which impacted the service responsible for validating UPI payout requests.\n\nThe issue has been identified and fully resolved. UPI payout redemptions are now processing normally. We apologize for the inconvenience this may have caused.","created_at":"2026-08-24T10:45:18.775Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-24T10:45:18.775Z","display_at":"2026-08-24T10:45:18.775Z","deliver_notifications":false,"tweet_id":null,"id":"xmzlvvy6cxy2","incident_id":"nf81rtnnsg5n","custom_tweet":null,"affected_components":[{"code":"tnzj73lc7qb3","name":"Plum - Plum Stores","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Plum Stores","created_at":"2024-05-21T09:44:38.588Z","updated_at":"2026-09-03T08:15:56.164Z","position":7,"description":"Plum Stores frontend","showcase":true,"start_date":"2024-05-21T00:00:00.000Z","id":"tnzj73lc7qb3","page_id":"2256zh18s952","group_id":"l2ttrwtmwhq5"}]},{"name":"Scheduled Maintenance: Redis Server Upgrade","status":"completed","created_at":"2026-08-18T12:48:28.805Z","updated_at":"2026-08-22T00:45:08.052Z","monitoring_at":null,"resolved_at":"2026-08-22T00:45:08.022Z","impact":"maintenance","shortlink":"https://stspg.io/2z6n4zz84ffd","scheduled_for":"2026-08-22T00:30:00.000Z","scheduled_until":"2026-08-22T00:45:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-21T23:30:08.530Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-18T12:48:28.768Z","reminder_intervals":null,"id":"xj5p403thjys","page_id":"2256zh18s952","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-22T00:45:08.022Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T00:45:08.022Z","display_at":"2026-08-22T00:45:08.022Z","deliver_notifications":false,"tweet_id":null,"id":"67m414ywlnrp","incident_id":"xj5p403thjys","custom_tweet":null,"affected_components":[{"code":"2f37g0bs1b5r","name":"Empuls - Empuls Web App","old_status":"under_maintenance","new_status":"operational"},{"code":"qqbgxlq6lfhd","name":"Empuls - Empuls Mobile App","old_status":"under_maintenance","new_status":"operational"},{"code":"5xvk5ttty48k","name":"Empuls INDIA - Empuls India Web App","old_status":"under_maintenance","new_status":"operational"},{"code":"3njxjvzv8zqs","name":"Empuls INDIA - Empuls India Accounts","old_status":"under_maintenance","new_status":"operational"},{"code":"c5q0jy8k0v9p","name":"Empuls INDIA - Empuls India Login","old_status":"under_maintenance","new_status":"operational"},{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"under_maintenance","new_status":"operational"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"under_maintenance","new_status":"operational"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-22T00:30:07.527Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-22T00:30:07.527Z","display_at":"2026-08-22T00:30:07.527Z","deliver_notifications":false,"tweet_id":null,"id":"f5cnqk5mympq","incident_id":"xj5p403thjys","custom_tweet":null,"affected_components":[{"code":"2f37g0bs1b5r","name":"Empuls - Empuls Web App","old_status":"operational","new_status":"under_maintenance"},{"code":"qqbgxlq6lfhd","name":"Empuls - Empuls Mobile App","old_status":"operational","new_status":"under_maintenance"},{"code":"5xvk5ttty48k","name":"Empuls INDIA - Empuls India Web App","old_status":"operational","new_status":"under_maintenance"},{"code":"3njxjvzv8zqs","name":"Empuls INDIA - Empuls India Accounts","old_status":"operational","new_status":"under_maintenance"},{"code":"c5q0jy8k0v9p","name":"Empuls INDIA - Empuls India Login","old_status":"operational","new_status":"under_maintenance"},{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"operational","new_status":"under_maintenance"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"operational","new_status":"under_maintenance"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-21T23:30:08.236Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-21T23:30:08.236Z","display_at":"2026-08-21T23:30:08.236Z","deliver_notifications":true,"tweet_id":null,"id":"c9dslk300tm3","incident_id":"xj5p403thjys","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Affected services: Empuls — caching and session layer\nWe will be performing a planned upgrade of our Redis server to improve performance, stability, and security.\n\nImpact during the window:\nBrief service unavailability or slower response times\nUsers may be logged out and need to sign in again\nAPI requests during the window may fail or time out","created_at":"2026-08-18T12:48:28.905Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-18T12:48:28.905Z","display_at":"2026-08-18T12:48:28.905Z","deliver_notifications":false,"tweet_id":null,"id":"zsf0s4b7c0p3","incident_id":"xj5p403thjys","custom_tweet":null,"affected_components":[{"code":"2f37g0bs1b5r","name":"Empuls - Empuls Web App","old_status":"operational","new_status":"operational"},{"code":"qqbgxlq6lfhd","name":"Empuls - Empuls Mobile App","old_status":"operational","new_status":"operational"},{"code":"5xvk5ttty48k","name":"Empuls INDIA - Empuls India Web App","old_status":"operational","new_status":"operational"},{"code":"3njxjvzv8zqs","name":"Empuls INDIA - Empuls India Accounts","old_status":"operational","new_status":"operational"},{"code":"c5q0jy8k0v9p","name":"Empuls INDIA - Empuls India Login","old_status":"operational","new_status":"operational"},{"code":"zg88cb21v53b","name":"Empuls UAE - Empuls UAE Web App","old_status":"operational","new_status":"operational"},{"code":"lbdrntnr8qc5","name":"Empuls UAE - Empuls UAE Accounts","old_status":"operational","new_status":"operational"},{"code":"y3p31td120p5","name":"Empuls UAE - Empuls UAE Login","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Empuls Web App","created_at":"2022-06-27T09:09:24.013Z","updated_at":"2026-09-24T10:45:48.000Z","position":1,"description":null,"showcase":true,"start_date":"2024-04-05T00:00:00.000Z","id":"2f37g0bs1b5r","page_id":"2256zh18s952","group_id":"ln9b1ryrhk9f"},{"status":"operational","name":"Empuls India Web App","created_at":"2024-12-06T11:38:48.359Z","updated_at":"2026-09-08T08:40:58.000Z","position":1,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"5xvk5ttty48k","page_id":"2256zh18s952","group_id":"2v3y8x9yplmz"},{"status":"major_outage","name":"Empuls UAE Web App","created_at":"2024-12-06T11:49:26.974Z","updated_at":"2026-10-01T10:20:53.000Z","position":1,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"zg88cb21v53b","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"},{"status":"operational","name":"Empuls India Accounts","created_at":"2024-12-06T11:47:33.054Z","updated_at":"2026-08-28T23:38:05.727Z","position":2,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"3njxjvzv8zqs","page_id":"2256zh18s952","group_id":"2v3y8x9yplmz"},{"status":"operational","name":"Empuls UAE Accounts","created_at":"2024-12-06T11:51:16.425Z","updated_at":"2026-09-14T08:07:09.000Z","position":2,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"lbdrntnr8qc5","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"},{"status":"operational","name":"Empuls India Login","created_at":"2024-12-06T11:48:22.069Z","updated_at":"2026-08-28T23:38:44.175Z","position":3,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"c5q0jy8k0v9p","page_id":"2256zh18s952","group_id":"2v3y8x9yplmz"},{"status":"operational","name":"Empuls UAE Login","created_at":"2024-12-06T11:51:52.508Z","updated_at":"2026-09-02T06:10:15.000Z","position":3,"description":null,"showcase":true,"start_date":"2024-12-06T00:00:00.000Z","id":"y3p31td120p5","page_id":"2256zh18s952","group_id":"s1ht267xqpb5"},{"status":"operational","name":"Empuls Mobile App","created_at":"2024-04-05T04:31:39.233Z","updated_at":"2026-09-24T07:13:46.000Z","position":4,"description":null,"showcase":true,"start_date":"2024-04-05T00:00:00.000Z","id":"qqbgxlq6lfhd","page_id":"2256zh18s952","group_id":"ln9b1ryrhk9f"}]},{"name":"Resolved — Partial degradation of redemption service","status":"resolved","created_at":"2026-08-16T06:00:00.000Z","updated_at":"2026-08-17T05:14:54.616Z","monitoring_at":null,"resolved_at":"2026-08-16T06:00:00.000Z","impact":"none","shortlink":"https://stspg.io/vh8jm4xlnsd2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-17T05:14:54.546Z","reminder_intervals":null,"id":"zckxtn6ffy8w","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"A set of redemption requests failed due to a database connectivity issue affecting the redemption service. Users attempting a redemption during this window may have received an error.The issue was identified and remediated, and all redemption traffic has been operating normally","created_at":"2026-08-17T05:14:54.601Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T05:14:54.601Z","display_at":"2026-08-16T06:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"cp6dwv5wzqvh","incident_id":"zckxtn6ffy8w","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Plum Pro Apis are timing out","status":"resolved","created_at":"2026-08-12T05:00:00.000Z","updated_at":"2026-08-12T12:06:26.597Z","monitoring_at":null,"resolved_at":"2026-08-12T05:00:00.000Z","impact":"major","shortlink":"https://stspg.io/4w18c12wr67t","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-12T12:05:46.747Z","reminder_intervals":null,"id":"7ncm54vqh7nz","page_id":"2256zh18s952","incident_updates":[{"status":"resolved","body":"We recently identified a performance issue affecting Plum Pro APIs, which resulted in intermittent errors and slower response times for some requests.","created_at":"2026-08-12T12:05:46.807Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T12:05:46.807Z","display_at":"2026-08-12T05:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"90tkz5cm83wd","incident_id":"7ncm54vqh7nz","custom_tweet":null,"affected_components":null}],"postmortem_body":"**What happened:**  \nA recent feature release introduced a database query that performed well in testing but caused unexpected load under production traffic volumes. This led to delays in processing requests, which in turn caused some API calls to fail or time out intermittently.\n\n**Impact:**  \nUsers may have experienced occasional errors or slower response times when using affected Plum Pro API endpoints during the incident window.\n\n**Resolution:**  \nOur team identified the root cause and is implementing optimizations to the affected query to resolve the performance issue. We're also putting additional safeguards in place to prevent similar issues from affecting production going forward.","postmortem_body_last_updated_at":"2026-08-12T12:06:26.583Z","postmortem_ignored":false,"postmortem_published_at":"2026-08-12T12:06:26.583Z","postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}