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The issue has been identified and resolved as of 1:10 PM IST.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e18\u003c/var\u003e, \u003cvar data-var='time'\u003e07:50\u003c/var\u003e - \u003cvar data-var='time'\u003e07:50\u003c/var\u003e UTC"},{"code":"p1gr8zj064lz","name":"Order Processing Failure for multiple vendors","message":"multiple vendor facing issue with order processing due to wrong vendor config got updated config and resolved.","impact":"critical","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e08:30\u003c/var\u003e - \u003cvar data-var='time'\u003e08:30\u003c/var\u003e UTC"},{"code":"65g22s2ntymy","name":"Delay in link processing","message":"This incident has been resolved.","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e12:45\u003c/var\u003e - \u003cvar data-var='time'\u003e14:45\u003c/var\u003e UTC"},{"code":"plqzhc3s0z94","name":"Order Processing Intermitently not working","message":"The intermittent order processing issue has been resolved. The root cause was an accumulation of MySQL connections that had not been released, which was affecting order processing reliability. We have released the affected connections and confirmed order processing is operating normally.","impact":"major","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e06:45\u003c/var\u003e - \u003cvar data-var='time'\u003e06:45\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"44tv45f3mw6v","name":"[Scheduled] Scheduled Maintenance","message":"The scheduled maintenance has been completed. All services restored after successful upgrade.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e30\u003c/var\u003e, \u003cvar data-var='time'\u003e00:55\u003c/var\u003e - \u003cvar data-var='time'\u003e05:12\u003c/var\u003e UTC"},{"code":"57khh6kxmk2z","name":"[Scheduled] Redis upgrade on empuls UAE","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e29\u003c/var\u003e, \u003cvar data-var='time'\u003e00:45\u003c/var\u003e - \u003cvar data-var='time'\u003e01:00\u003c/var\u003e UTC"},{"code":"nf81rtnnsg5n","name":"Partial Degradation: UPI Payout Redemption","message":"Between August 22 and August 24, 2026, some users experienced failures when attempting to redeem reward points via UPI payout on the Plum storefront, receiving an error during the redemption process. Other redemption options (vouchers, gift cards, points-based redemptions) were not affected.\n\nThis was caused by an internal infrastructure/deployment issue following a scheduled maintenance window, which impacted the service responsible for validating UPI payout requests.\n\nThe issue has been identified and fully resolved. UPI payout redemptions are now processing normally. We apologize for the inconvenience this may have caused.","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e10:45\u003c/var\u003e - \u003cvar data-var='time'\u003e10:45\u003c/var\u003e UTC"},{"code":"xj5p403thjys","name":"[Scheduled] Scheduled Maintenance: Redis Server Upgrade","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug \u003cvar data-var='date'\u003e22\u003c/var\u003e, \u003cvar data-var='time'\u003e00:30\u003c/var\u003e - \u003cvar data-var='time'\u003e00:45\u003c/var\u003e UTC"},{"code":"zckxtn6ffy8w","name":"Resolved — Partial degradation of redemption service","message":"A set of redemption requests failed due to a database connectivity issue affecting the redemption service. Users attempting a redemption during this window may have received an error.The issue was identified and remediated, and all redemption traffic has been operating normally","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e16\u003c/var\u003e, \u003cvar data-var='time'\u003e06:00\u003c/var\u003e - \u003cvar data-var='time'\u003e06:00\u003c/var\u003e UTC"},{"code":"7ncm54vqh7nz","name":"Plum Pro Apis are timing out","message":"We recently identified a performance issue affecting Plum Pro APIs, which resulted in intermittent errors and slower response times for some requests.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e12\u003c/var\u003e, \u003cvar data-var='time'\u003e05:00\u003c/var\u003e - \u003cvar data-var='time'\u003e05:00\u003c/var\u003e UTC"},{"code":"0t43bp0hf0ng","name":"Resolved — Intermittent errors and slowness on Empuls","message":"Identified (10:50 IST): We received reports of slowness and intermittent \"Something went wrong\" errors when accessing Empuls. We identified elevated resource contention on a backend service.\n\nMonitoring (11:10 IST): We applied a capacity increase to the affected service and adjusted its health-check configuration. Error rates returned to normal.\n\nResolved: The issue is fully resolved and the platform is operating normally. A root cause review has been completed and preventive measures, including improved capacity headroom and earlier detection alerting, are being implemented. We apologise for the disruption.","impact":"none","timestamp":"Aug \u003cvar data-var='date'\u003e10\u003c/var\u003e, \u003cvar data-var='time'\u003e05:20\u003c/var\u003e - \u003cvar data-var='time'\u003e05:20\u003c/var\u003e UTC"}]}],"show_component_filter":false,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-08-01T00:00:00Z","end_time":"2026-10-31T23:59:59Z"}